Multi Restauration Services rolls out Lean&Co customer pagers in Lyon
**Multi Restauration Services (MRS)** is a major player in corporate contract catering in Switzerland, with **170 client sites** and close to **30,000 diners served every day**. To streamline service and improve the diner experience, MRS chose to deploy the **Pack BuzzEet-QM customer pagers from Lean&Co** at its Lyon site.
The context: high-throughput service
In contract catering, peak attendance is concentrated in very short windows: 250 to 400 diners can show up in less than an hour for lunch service. The challenge is to serve fast and hot without crowding the hot pass or frustrating the diners standing in line.
The deployed solution: the Pack BuzzEet-QM
The diner orders their hot main at the counter, gets a numbered **BuzzEet-QM coaster pager**, and freely sits down with their starter and drink. As soon as the main is ready, the pager **vibrates, beeps and flashes**: they walk back to the pass and collect a hot meal.
Equipment installed at MRS Lyon:
- 10 BuzzEet-QM coaster pagers customised with Lean&Co colours
- 1 stackable 10-pager charging station
- 1 numeric call keypad at the kitchen pass
- 1,000 m range, IPX54 water resistance, 48 h battery life
Observed results
- **Clear kitchen pass**: no more standing queue at the counter
- **Hot meals served hot**: the diner is alerted the second their meal is ready
- **+25 % seat turnover** at peak hours
- **Modernised diner experience**: the pager feels like a premium service
- **Calmer staff**: no more shouting names across the room
Why MRS chose Lean&Co
- **Customisation** of the pagers with the client's colours and logo
- **3-year warranty** on all hardware
- **Turnkey rollout**: pre-configured equipment, live in half a day
- **Swiss after-sales support** and multi-site coordination for a future national rollout
What's next?
Building on the success of the Lyon pilot, MRS is considering a progressive rollout of the Pack BuzzEet-QM customer pagers across its 170 sites in Switzerland. The project fits squarely within the **digitalisation of contract catering** and continuous improvement of the diner experience.
Conclusion
The MRS Lyon rollout shows that customer pagers are no longer reserved for fast food: corporate contract catering finds in them a powerful lever to streamline service, free up staff and modernise the diner experience — with zero wiring and a measurable ROI within weeks.
